Recruitment For Graduate Call Center Agent (Reliance Care Officer) at Reliance HMO

Reliance HMO is a technology-driven health insurance company that has integrated technology into every sphere of health-care management. The company started in 2017 with a vision of using technology to make insurance accessible and easy to use.

We are recruiting to fill the position below:

Job Title: Call Center Agent (Reliance Care Officer)
Location: Lagos
Job Type: Full Time
Job Field: Customer Service
Reporting To: Team Lead, Customer Success

Role Purpose

• Responsible for receiving and resolving audio queries from various sources such as corporate customers, retails customers, distribution partners and providers.

Responsibilities

• Take telephone calls on behalf of RelianceHMO in order to fulfill customer requirements.
• Have the most up to date information on all plans of RelianceHMO and be able to help customers in a quick and friendly fashion.
• Maintain communication equipment by reporting any faults promptly
• Maintain and improve quality results by adhering to standards and guidelines
• Develop tactics to deepen relationships with clients through regular interactions.
• Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Respond to all Enrollee and Provider inquiries and handle any complaints.
• Provide information about company products and services.
• Receive and handle customer complaints
• Seek resolution of customer queries.

Minimum Qualifications

• This role requires a first Degree or its equivalent Diploma qualification.
• Requires between 0-2 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Minimum Qualification:

• BA/BSc/HND

Technical Competencies:

• Good Phone Skills.
• Good Analytical skills.
• Commitment to Task.
• Possesses current knowledge of the profession.
• Knowledge of the business
• Good customer service management

Behavioral Competencies:

• Ability to work under pressure and multi task effectively.
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive

How to Apply
Interested and qualified candidates should send their CV and a 1-page Motivation Note to: peopleops@reliancehmo.com

Application Deadline 8th March, 2019.

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